Question 1

What is RTA?

Accepted Answer

RTA stands for Ready To Assemble.  Cabinets will arrive flat packed in boxes and will be required to be put together on site.

Question 2

Do the cabinets have a warranty?

Accepted Answer

Yes.  Cabinets with a stain have a 5 year manufacturer limited warranty.  Cabinets with paint have a 2 year manufacturer limited warranty.  Email sales@dealdirectcabinets for full warranty details.

Question 3

How do I clean my cabinets?

Accepted Answer

Kitchen cabinets should be dusted or cleaned periodically like any wood furniture.  Clean all spills or water immediately.  Wood cabinets should be kept dry.  Dust cabinets with a pre-moistened or damp cloth. Follow the grain of the wood when dusting. 
Wiping across the grain can cause scratches. Use only clean, soft cloths.  Do not use dishtowels as they can contain grease.  Mild detergents and warm water or wood polishes can be used for cleaning cabinets. If using a furniture care product, use polish and avoid silicone or wax products. Dry immediately after cleaning.

Question 4

Do the cabinets have a matching finished interior?

Accepted Answer

Yes.  The inside of the cabinets are finished to match color of the door.

Question 5

Are the sides of the cabinets finished with a matching color?

Accepted Answer

Yes, the sides of the cabinets are finished to match the color of the door.  There is no need to purchase a panel to finish the ends.  For a more decorative finish on open end cabinets, you may order a decorative end panel which features the style of the door.

Question 6

Are knobs or handles included with the cabinets?

Accepted Answer

Knobs and handles are not included with the cabinets.  Cabinet doors do not arrive predrilled for hardware.

Question 7

How long does it take to receive the cabinets?

Accepted Answer

It typically takes 14-21 business days to receive your order.  In the event of out-of-stock items, we will inform you of the estimated restocking date.  If this is the case, you may also consider a reasonable design alternative of in stock items.

Question 8

How are the cabinets shipped?

Accepted Answer

All cabinets are shipped by freight and are delivered as CURBSIDE DELIVERY only.  Delivery drivers will not carry cabinets inside.  Please make sure that there are multiple hands available on delivery day to help carry cabinets inside.  Smaller packages are sent via FedEx or UPS.  Orders will not ship from the warehouse until Deal Direct Cabinets LLC receives payment in full.

Question 9

What is the return policy?

Accepted Answer

Unopened items in original packaging can be returned within 14 days of receiving the order.  A return authorization must be approved prior to returning any products.  Customer is responsible for return shipping costs.  A refund will be issued after inspection of the item(s) less 35% restocking fee.  
Email sales@dealdirectcabinets.com for return authorization requests.
Sample doors are final sale and not eligible for return.

Question 10

What do I do if cabinets arrive damaged?

Accepted Answer

Should any damages be visible when the delivery arrives, immediately take pictures of the damages and make a note of it on the packing slip.  Most importantly, have the driver sign off on the form.  
All pictures of shipping damages must be taken PRIOR to cabinet assembly and installation. 
Submit all pictures along with a copy of the packing slip to orders@dealdirectcabinets.com.  Once documentation is received, we will begin the process of issuing replacement parts.  
All shipping damage claims must be submitted within 5 business days of receiving the delivery.

Frequently Asked Questions